Digital Solutions Division
Standard Telephone
User Guide
February 2006
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)
Digital Solutions Division License Agreement
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Toshiba America Information Systems, Inc.
5932
Digital Solutions Division
9740 Irvine Boulevard
Irvine, California 92618-1697
United States of America
DSD 020905
Toshiba America Information Systems, Inc.
Telecommunication Systems Division
Limited Warranty
Toshiba America Information Systems, Inc., (“TAIS”) warrants that this voice processing equipment (except for fuses, lamps, and
other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from
defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used
under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or
alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident,
(d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipment’s serial number is
defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS
and which are not compatible or are of inferior quality, design, or performance.
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the
malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such
parts, the retail customer’s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to
be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than
thirty (30) days after such malfunction, whichever first occurs.
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect,
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be
entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of
TAIS’ authorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction,
whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time
results in the customer being not entitled to warranty service.
THERE ARE NO OTHER WARRANTIES FROM EITHER TOSHIBA AMERICA INFORMATION SYSTEMS, INC., OR
TOSHIBA CORPORATION WHICH EXTEND BEYOND THE FACE OF THIS WARRANTY. ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, AND FITNESS FOR USE, ARE EXCLUDED.
No TAIS dealer and no person other than an officer of TAIS may extend or modify this warranty. No such modification or
extension is effective unless it is in writing and signed by the vice president and general manager, Telecommunication Systems
Division.
Contents
Introduction
Responding to a Message Waiting Indication ..................................................................3
Conference Calls..................................................................................................................5
Account Code Calls .............................................................................................................7
Verified/Non-Verified Account Codes.............................................................................7
Forced Account Codes......................................................................................................8
Voluntary Account Codes (Verified/Non-Verified).........................................................8
Automatic Busy Redial........................................................................................................9
Automatic Callback .............................................................................................................9
Call Forward ......................................................................................................................10
Strata CIX Standard Telephone 02/06
i
Contents
Chapter 2 – Advanced Operation
Station.............................................................................................................................10
Call Forward Categories.................................................................................................11
Group Pickup..................................................................................................................15
Call Waiting.......................................................................................................................16
Door Lock(s)......................................................................................................................18
Executive Override.........................................................................................................21
Class of Service Override...............................................................................................22
Speed Dial..........................................................................................................................24
Store a Station Speed Dial Number................................................................................25
Advanced Speed Dial Operation ....................................................................................25
Uniform Call Distribution (UCD)......................................................................................27
Login/Logout..................................................................................................................28
Voice Mail - Direct Transfer..............................................................................................28
Other Voice Mail Features..............................................................................................28
Feature Access Codes ........................................................................................................29
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Strata CIX Standard Telephone 02/06
Contents
Chapter 2 – Advanced Operation
Index ......................................................................................................................................33
Strata CIX Standard Telephone 02/06
iii
Contents
Chapter 2 – Advanced Operation
iv
Strata CIX Standard Telephone 02/06
Introduction
This guide provides operating instructions for standard analog telephones connected
to a Strata CIXTM system.
Organization
This guide is divided as follows:
•
•
Chapter 1 – The Basics provides descriptions and operating procedures for all of
the features available with standard analog telephones.
Chapter 2 – Advanced Operation explains how to use the features which are
available on the standard telephone.
Strata CIX Standard Telephone 02/06
iii
Introduction
Conventions
Conventions
Conventions
Description
Elaborates specific items or references other information. Within some
tables, general notes apply to the entire table and numbered notes apply
to specific items.
Note
Important!
Calls attention to important instructions or information.
Arial Bold
Represents telephone buttons.
shows a multiple PC keyboard or phone button entry. Entries without
spaces between them show a simultaneous entry.
Example: Delete+Enter.
+
Entries with spaces between them show a sequential entry.
Example: # + 5.
Tilde (~)
Means “through.” Example: 350~640 Hz frequency range.
Grey words within the printed text denote cross-references. In the
electronic version of this document (Strata CIX Administration Tools
Application Software and Documentation Library CD-ROM or FYI
Internet download), cross-references appear in blue hypertext.
See Figure 10
Related Documents/Media
Note Some documents listed here may appear in different versions on the
CD-ROM or in print. To find the most current version, check the version/date in
the Publication Information on the back of the document’s title page.
Refer to the following for more information:
• Strata CIX Administration Tools Application Software and Documentation Library
CD-ROM
iv
Strata CIX Standard Telephone 02/06
The Basics
1
This chapter shows you the basic operation of your standard analog telephone.
Notes
•
A representative in your company is assigned as the CIX System Administrator for
the Strata CIX telephone system. The CIX System Administrator is responsible for
assigning telephone features. Be sure to check with your CIX System
Administrator and make sure you know which features are enabled on your
system.
•
The feature access codes, such as #408 on page 3, can change if they are
reprogrammed. Again, check with your CIX System Administrator regarding
codes.
Ringing Patterns
•
Trunk-to-station call – One second On, three seconds Off.
• Station-to-station call – 0.4 seconds On, 0.2 seconds Off, 0.4 seconds On, three
seconds Off.
Note Under special circumstances, Trunk-to-station calls may be programmed to
emulate outside facilities. Consult your CIX System Administrator.
Strata CIX Standard Telephone 02/06
1
The Basics
Flash
Flash
The term “flash” is used in a number of feature instructions. Since many standard
telephones have a Flash button, this guide assumes that you have one. If your
standard telephone does not have a Flash button, perform the following to “Flash the
hookswitch.”
ä To manually flash the hookswitch, while on a call, press the hookswitch down
about 1/2 second, then release it.
You should hear dial tone after doing this.
Flashing Outside Lines
Some outside line features, such as conferencing, Centrex, or behind PBX operation
require “flashing the outside line,” to dial Centrex/PBX feature access code or
extension numbers.
ä To flash an outside line
1. Momentarily press the hookswitch for about 1/2 second. After you press the
hookswitch, you hear dial tone. This hookflashes the Toshiba system only.
2. Press #45. You hear Centrex or PBX dial tone. You can now dial a Centrex or
PBX feature access code or extension number.
Off-hook Preference
Off-hook Preference is an option used to connect to Internal Dial tone or an outside
line when going off-hook to make a call (Requires Release 4.1 and above software).
Note Check with your System Administrator to determine your telephone’s Off-hook
selection.
ä If your telephone selects internal dial tone
•
Dial the extension number of the internal station you wish to connect to.
...or
• Dial 9 or a line access code to connect to an outside line.
ä If your telephone selects an outside line, dial the telephone number of the outside
party you wish to connect to.
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Strata CIX Standard Telephone 02/06
The Basics
Making a Call
ä To override outside line preference and access internal dial tone, press **
Example: Go off hook and press ** to get internal dial tone and then dial the
extension.
Note ** is the default used to override CO Line Preference and get internal dial tone.
Check with your System Administrator if the default has been changed.
Making a Call
ä Lift the handset, then dial the number.
A line may be automatically selected or you can manually choose a line. Dial tone
plays through the handset. Call progress tones (Ringback Tone, Busy Tone, etc.)
are heard through the handset.
Answering a Call
ä Pick up the handset.
Message Waiting
A message light and/or interrupted dial tone indicates a message for your phone.
An extension can receive up to four simultaneous Message Waiting indications. One
message is reserved for the Message Center.
Responding to a Message Waiting Indication
1. Lift the handset, then press #408. Your phone rings the extension or voice mail
device that sent the indication.
2. After answering the message(s), place the handset back on-hook.
3. If the Msg indication remains On, you have more messages; repeat Steps 1~3
above to retrieve them. Voice mail devices turn Off the indications after a short
delay, after you checked all messages.
4. To manually turn off your Msg light, lift the handset, then press #409. Do this step
for each message received.
Strata CIX Standard Telephone 02/06
3
The Basics
Call Transfer
Turning On/Off Message Waiting LED on Another
Extension
If you call an extension and it is busy or there is no answer, you can light that
extension’s Message Waiting LED and enable that extension to call you back.
1. Dial an internal extension. You hear busy tone or there’s no answer.
2. Press 7. The Msg LED flashes red on the called phone.
3. Hang up. The Msg LED on the called telephone flashes until the called party
presses the flashing Msg button - which calls you back.
4. To turn Off a Message LED that you have turned on for another extension, press
#64 plus the extension number that has the message light set. Hang up to release
your telephone.
Call Transfer
1. While on a call, press Flash. You hear internal dial tone.
2. Dial the extension where the call will be transferred. You can remain on the line
and announce the call or immediately “blind transfer” the call.
During call transfer, you can connect all three parties by pressing Flash.
• If you get voice mail, you can leave a message or hang up and let the
transferred caller leave a message.
•
If you hear a long single tone, then announce the call over the called phone’s
speaker.
3. Transfer with Camp On: If the station to which you want to transfer the call is
busy, you may hang up and the transferred trunk or station will be camped on to the
busy destination.
ä To transfer a call directly to Voice Mail (VM)
1. While on a call, press Flash.
2. Enter #407.
3. Enter the VM mailbox number (usually the same as the extension number), press
#. The call transfers immediately and your extension becomes idle.
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Strata CIX Standard Telephone 02/06
The Basics
Conference Calls
Conference Calls
You can conference together up to eight parties (including your own) - with up to six
parties being external network lines. The actual number of conference parties with
acceptable volume levels depends on the local and far end telephone line conditions.
The person who initiates the conference call is the Master. If, after the conference is
established, the Master exits the conference, and the first station to have been added to
the conference becomes the Master.
ä To conference calls
1. While on a call, press Flash. You hear dial tone.
2. Call another station or outside line.
3. When the called party answers, press Flash. If you receive a busy tone or no
answer, press Flash again to return to the original connection.
4. All parties are conferenced.
5. Repeat the above steps to add lines to the conference. Keep in mind the maximum
number of allowed conference parties.
Note When the “master” of the conference hangs up, control is automatically
transferred to the first internal station added to the conference call. If no other
internal stations are included in the conference call, the call will be
disconnected.
ä To transfer conference control
1. Do Steps 1 and 2 above to add the line you wish to transfer conference control to.
See previous Note.
2. Announce the call and hang up to transfer the call. This station now becomes the
conference “master” with the ability to add or delete parties.
Strata CIX Standard Telephone 02/06
5
The Basics
Conference Calls
Adding Voice Mail to a Conference
The Conference Master can add voice mail to a conference. This feature enables
participants in a conference to listen to or leave a voice mail message during one
phone call.
ä To add Voice Mail to a conference call (performed by Conference Master)
1. Press Flash to place the current call on Consultation Hold.
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and
security code. This adds the voice mailbox to the conference.
3. Press Flash to reconnect to the original party. (You can continue to add
conference members by pressing Flash and dialing another extension.)
Now, all parties in the conference can listen to or record a message to this voice
mailbox. Only the Master can control the VM with touchtones.
Connecting Two Outside Lines
1. While talking on an outside call, press Flash. You hear dial tone.
2. Dial an outside line access code and outside phone number.
3. After the party answers, press Flash.
If you receive a busy tone or if the station does not answer, press Flash to return
to the original connection.
4. Hang-up. The two outside lines remain connected.
Note See the Call Pickup section to pick up a call on hold from another extension.
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Strata CIX Standard Telephone 02/06
Advanced Operation
2
This chapter gives you instructions on using your telephone’s advanced functions.
Account Code Calls
Account Codes (Forced or Voluntary) can be used for a variety of reasons including
billing, tracking, and line restriction applications. Account Codes are assigned in the
system as a fixed length (default is six digits) and are recorded by the system, along
with the details of the calls, which can be printed on a Station Message Detail
Recording (SMDR) report.
Verified/Non-Verified Account Codes
If programmed for Verified Account Codes, the system checks the account code you
entered against a list created by the CIX System Administrator. The code you enter
must be on the list for the call to proceed. Non-verified account codes must be of a
uniform length specified by the CIX System Administrator.
Strata CIX Standard Telephone 02/06
7
Advanced Operation
Account Code Calls
Forced Account Codes
Some applications require you to enter an Account Code. These Forced Account
Codes may be verified or non-verified, depending upon the application, but in either
case, the caller must enter a code before proceeding.
ä To dial using Forced Account Codes
1. Place a call in the normal method.
If the call requires an Account Code, a burst of tone (Success Tone) is heard after
dialing the telephone number alerting you to enter the Account Code.
2. Enter the account number.
When the number of digits designated for account codes is entered, the number is
then checked against the verified list, if chosen, and the call will continue as
normal. If the number of digits entered for the account code is not reached or the
verified code does not match, then re-order tone is heard and the call is rejected.
You can bypass Forced Account Code requirements with three emergency numbers,
including 911. See your CIX System Administrator for these numbers:
1) 911
2)
_______ 3)
_______
Voluntary Account Codes (Verified/Non-Verified)
Voluntary Account Codes are optional. They can be entered during a call and are used
for tracking selected calls using SMDR call detail recording option.
If the system is set for Verified Account Codes, station users must enter a specific
code when entering the Voluntary Account Code(s) or the code is not validated for the
SMDR call report. This does not affect the call.
ä To enter a Voluntary Account Code
Note It’s a good idea to warn the other party that you will be disconnected
momentarily when you enter the access code. Once the code is entered, you are
reconnected.
1. After accessing an outside line, press Flash. Your call is interrupted; you and the
other party cannot hear each other. You hear feature dial tone.
2. Dial #46 + the account code. After the account code is entered, the connection is
restored.
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Strata CIX Standard Telephone 02/06
Advanced Operation
Automatic Busy Redial
Automatic Busy Redial
After reaching a busy outside number, you can activate Automatic Busy Redial so that
the system automatically redials the number at regular intervals. The system repeats
the redial until the destination is no longer busy. This feature may not be on some
phones on your system. Automatic Busy Redial is not attempted while your station is
busy, but continues to time-out.
ä To activate Automatic Busy Redial
1. When you reach a busy number, press Flash + #441. You hear busy tone.
2. Hang up. The system redials, up to 5 to 20 times, every 30 to 180 seconds
(depending on system programming). Your telephone receives ring tone when
Automatic Busy Redial dials the number and it is available.
3. Lift the handset and wait for the party to answer. If you do not pick up the handset
within recall timeout (5 to 60 seconds) after a connection is made, you hear a
muted ring for another 30 seconds, then the call disconnects.
ä To cancel Automatic Busy Redial
ä Lift the handset and press #442.
Automatic Callback
When you reach a busy station, you can set Automatic Callback to have the system
monitor the busy extension and notify you when it becomes idle.
Automatic Callback can also place you in queue for an available outside line, if you
reach a line group in which all lines are busy. When a station or line becomes
available, the system rings your telephone. Then when you answer, it automatically
rings the intended destination. The amount of time the system will wait for an idle
destination is set in system programming.
ä To set Automatic Callback
1. If you hear busy tone after dialing an outside line access code or a station number,
press 4. Busy tone stops, followed by success tone, then busy tone resumes.
2. Hang up. You can make other calls while waiting.
Strata CIX Standard Telephone 02/06
9
Advanced Operation
Call Forward
3. When the called station or outside line becomes idle, your telephone rings.
4. Answer within about three rings (5 to 180 secs., set in programming) to prevent the
callback from being cancelled. After you answer, you hear success tone.
If you hear a busy tone after answering a callback, the called party is already on
another call or the line has already been seized or has received an incoming call.
Your request is not cancelled. You will be called again the next time a line becomes
idle.
If you were attempting to make an outside call, the telephone number is
automatically dialed, including the account code or override codes that were used.
ä To cancel ACB
ä Lift the handset and press #431.
Call Forward
System
System Call Forward (which is set in Programming) automatically directs calls to a
determine which type of Call Forward you have, as well as the Call Forward location.
Station
Station Call Forward assigns Call Forward destinations for each extension on your
phone. Each extension can be independently set for a different Call Forward feature.
You can set a flexible button to perform any Call Forward function - see “Call
Forward Procedure” on page 12 for more details.
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